Privacy Policy

Last Revised: August 1, 2024

Vundee, Inc (collectively, “Vundee”, “we”, or “us”) care about privacy and want you to be familiar with how we collect, use, process, and disclose your personal information. This Privacy Policy describes our privacy practices in connection with our websites and applications that link to this Privacy Policy (collectively, the “Services”) and our offline interactions with you in settings where we post this Privacy Policy.

Personal Information We Collect

We collect three categories of personal information - personal information you give us; personal information automatically collected from your use of the Services; and personal information from third-party sources

Personal information you give us

Account data. When you register for an account with us, we require certain personal information to open your account, such as your name, email address, and password.

Profile data. We may also ask you to provide additional profile information to use certain features of the Services which may include street addresses, phone numbers, driver’s license number, date of issuance and issuing state, and date of birth. Certain parts of your profile are part of your public profile page and will be publicly visible to others.

Vehicle data. We collect information you provide in relation to a vehicle such as vehicle listing details, vehicle identification number (VIN), availability dates, reviews, and uploaded trip photos and videos

Payment data. We collect your digital payment details, bank account and payment card number, and transaction information in connection with a potential or actual transaction, which may be processed and stored by one or more third party payment service providers or digital payments companies.

Identity verification data. In some instances, we may collect identity verification information such as the last four digits of your Social Security number or other forms of identification information.

Communications. When you communicate with Vundee, including via phone, email, or chat, or use the Services to communicate with other users, we collect information about your communication and any information you choose to provide

Personal information we automatically collect

Usage data. We collect information about your interactions with the Services, such as the mobile device unique ID, the IP address of your mobile device, mobile operating system, the type of mobile Internet browser you use, information regarding your location, pages or other content you view, your searches, bookings you have made, how long you spent on a page or screen, sites from which you link or browse to in the Services, navigation paths between pages or screens, information about your activity on a page or screen, access time, duration of access, and other actions on the Services.

Location data. When you use certain features of the Services, we may collect information about your approximate location (e.g., city/town associated with your IP address). When you opt in to use our Services or location sharing feature, we may collect the precise location information of your mobile device.

Device data. We collect information about your computer or mobile device, such as its operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique device identifiers, or general location information such as city, state, or geographic area.

Trip data. We collect transactional information related to the trips you take through the Services, including the date and time of your trip, miles traveled, amounts charged, and other related trip details.

In-vehicle device data. We remotely collect certain information about the vehicle, including GPS location, car battery voltage, fuel level, odometer reading, malfunction indicator lamp (e.g., a check engine light), door state (e.g., locked/unlocked), engine state (e.g., stopped/running, sudden deceleration), and VIN.

Cookies and similar technologies. When you access the Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, clear gifs, pixel tags, e-tags, “Flash cookies”, or other local storage provided by your browser or associated applications (collectively “Cookies”). For more detailed information on our use of these technologies, please see our policy onCookies, Web Beacons, and Similar Technologies.At this time, we do not respond to browser ‘Do-Not-Track’ signals.

Personal information we collect from third-party sources

Third-party in-vehicle devices. If your vehicle, or a vehicle you book through the Services, includes an in-vehicle device or system operated by a third-party service (including vehicle manufacturers) or installed by the host, that host or service may record information about your use of the car. These devices or systems may monitor the car's condition, performance and operation, track fuel consumption, distance traveled, location, and other information. The host and/or third-party service will be solely responsible for its use of such information but may disclose such information to Vundee, which we will use in accordance with this Privacy Policy.

Data sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or data from credit bureaus and other third-party data providers.

We may combine the information about you that we receive from third-party sources with other information we have about you.

How We Use Your Personal Information

We use, store, and process your personal information to provide and improve the Services and for security and safety purposes. For example, we may use your information:

To provide the Services, including to:

  • Provide and operate the Services
  • Provide customer support
  • Send you service, support, and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you at any telephone number, by placing a voice call or through text or email messaging
  • Process transactions and send notices about your transactions
  • Personalize or customize your user experience
  • Enable you to communicate with other Vundee users, including by sending them messages or other information during the booking process
  • Facilitate your referral invitations
  • Send your requests for reviews, for fraud detection and prevention, and for any purpose you authorize at the time of collection
  • Share with Service Providers to monitor and analyze the use of our Service
  • Share with advertisers to advertise on third party websites
  • Share or transfer in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company
  • Share with business partners to offer you certain products, services or promotions
  • Administer referral programs, rewards, surveys, contests, or other promotional activities or sponsored events in which you participate

For research and development:

We may use your personal information to analyze and improve the Services and to develop new products and services, including by studying our user demographics of the Services. We may also create aggregated, de-identified, or other anonymous data from your personal information. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.

For marketing and advertising:

We and our third party advertising partners may collect and use your personal information for marketing and advertising purposes:

For security and safety, including to:

  • Verify your identity or authenticate information that you provide, including during account creation and password reset processes
  • Resolve disputes, collect fees, and troubleshoot problems
  • Detect, prevent, and/or remediate fraud, abuse, security incidents, or other potentially harmful, prohibited, or illegal activities
  • Determine your likelihood of getting into an accident or of making an insurance claim, such as by checking your auto insurance score
  • Using information from your mobile or in-vehicle device to identify unsafe driving behavior, including speeding or harsh braking and acceleration, and to raise awareness regarding such behaviors
  • Detect, prevent, or remediate violations of and enforce our Terms of Service
  • Manage and protect our information technology infrastructure
  • Conduct investigations and risk assessments
  • Conduct checks against databases and information sources (such as but not limited to public government databases)

Transfer of Your Personal Data

Your personal information is processed at the Company’s operating offices and in any other places, where the parties involved in the processing are located. It means that this information may be transferred to, and maintained on, computers located outside of your state or other governmental jurisdiction, where the data protection laws may differ from those from your jurisdiction.

Your consent to this Privacy Policy, followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data are treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

To comply with law:

We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities.

With your consent:

In some cases, we may specifically ask for your consent to process your personal information.

We may also use your personal information as described elsewhere in this Privacy Policy or as disclosed to you at the time of collection.

How We Disclose Your Personal Information

With your consent

We may share your information at your direction or with your consent.

Profiles, listings, and other public information

Your public listing page on the Services will always include some basic information, such as your user ID, first letters of first and last names, or name associated with your account, and for owners, your listing description, your calendar availability, transaction related information to allow our community to evaluate your reliability and responsiveness, and reviews or feedback about you and your vehicle. Your public listing page may also include information about your cancellations.

Sharing between owners and renters

Vundee enables car owners to offer and share their vehicles with other individuals. If you agree to a booking through the Services, we may provide your information to the other party in that transaction as reasonably necessary to facilitate the transaction. For example, Vundee may provide your mobile phone number to facilitate communication to help you with operations of the vehicle, features, roadside emergencies, etc. We will also share the address of the vehicle and, if applicable, the proposed delivery location with the other party. We may share the trip videos you upload with the other party. The other party may also send you text messages (such as to the use of certain features of the vehicle). NOTE: Standard telephone minute and text and data charges may apply.

Service providers

We may share information with vendors and service providers who support the operation of the Services and business and who need access to such information to carry out their work for us (including, for example, web hosting, analytics, payment processing, email delivery, insurance, claims administration, and customer support services). In some cases, the service provider may directly collect the information from you on our behalf. These service providers may use your personal information only as directed or authorized by us.

Third-party platforms

If you have enabled features or functionality that connect the Services to a third-party platform (such as by logging in to the Services using your account with the third party, providing your API key or similar access token for the Services to a third party, or otherwise linking your Services account to a third-party’s services), we may disclose to the third-party platform the personal information necessary to facilitate the connection or that you authorized us to share. We do not control the third party’s use of your personal information.

Professional advisors

We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors, roadside assistance providers, adjusters, and insurers, where necessary in the course of the professional services that they render to us.

Business transfers

We may sell, transfer, or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization, or sale of assets, or in the event of bankruptcy or dissolution.

Responding to legal requests, preventing harm, and protecting our rights

We may disclose your personal information to courts, law enforcement, governmental or tax authorities, or third parties. We will make such disclosure to the extent we are required or permitted to do so by applicable law or where we consider such disclosure is reasonably necessary to comply with our legal obligations or legal process, to respond to claims asserted against us, and for the security and safety purposes described above. We may also disclose your information in response to valid legal requests relating to criminal investigations, alleged or suspected illegal activity, or any other activity that may expose Vundee, you, or any other user, or to protect the rights, property, or personal safety of Vundee, our users, or others.

We may also disclose your personal information as described elsewhere in this Privacy Policy or as disclosed to you at the time of collection.

Your Preferences and Choices

Communication preferences

You can control the methods by which we may contact you about your account, your booking and listing activities, promotions, and announcements in the Notifications section within your Vundee account.

Correct and update

You can review, correct, update, and edit certain information that has been previously provided to us by you at any time by logging in to your account and reviewing your account settings and profile.

Account closure

If you wish to close your account and request deletion of your personal information, please send an email to support@vundee.com.

Please note that we may be unable to delete information needed to comply with applicable laws, detect or prevent fraud, collect any fees owed, resolve disputes, assist with or process claims, troubleshoot problems, assist with any audits and investigations, to enforce our Terms of Service, and take other actions reasonably necessary, permitted, or required by applicable law. There may also be residual information that will remain within our databases and other records, which will not be removed.

Choosing not to share your personal information

Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Services to you, if you do not provide this information when requested (or we later delete it at your request), we may not be able to provide you with the Services.

Third-party platforms

If you choose to connect the Services to a third-party platform, such as by using the third party’s authentication service to log into your account on the Services, you may be able to control your settings through the third-party platform. If you withdraw our ability to access certain information from a third-party platform, that choice will not apply to information that we have already received from that third party.

Security

We employ a number of technical, physical, and organizational measures designed to protect information against unauthorized access, destruction, or alteration while it is under our control. However, no method of transmitting or storing information can be 100% secure and we cannot guarantee the security of your personal information.

Other Important Information

Age

The Services are not intended for anyone under the age of 21 and we do not knowingly collect personal information from users under the age of 21.

Third-party privacy practices

This Privacy Policy addresses only the use and disclosure of information collected by Vundee. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. If you disclose your information to others, or if you are directed to a third-party website, their privacy notices and practices will apply.

Changes to this Privacy Policy

We may change this Privacy Policy. Please take a look at the “Last revised” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Services or as otherwise indicated. Your use of the Services following these changes means that you accept the revised Privacy Policy. If you don’t agree to these changes, you can contact us to close your account.

Contact

Vundee welcomes your questions and comments about privacy. Please feel free to contact us via email at ToSnPrivacy@Vundee.com

Information for California Residents

Scope. This section applies only to California residents entitled to receive the information in this section under the California Consumer Privacy Act of 2018 ( "CCPA"). It describes how we collect, use, and share Personal Information of California residents when we act as a "business" as defined under the CCPA, and their rights with respect to their Personal Information. For purposes of this section, "Personal Information" has the meaning given in the CCPA but does not include information excluded from the scope of the CCPA.

Your California privacy rights.

As a California resident, you have the rights listed below.

Information. You can request the following information about how we have collected and used your Personal Information:

  • The categories of Personal Information that we have collected
  • The categories of sources from which we collected Personal Information
  • The business or commercial purpose for collecting Personal Information
  • The categories of third parties with whom we share Personal Information
  • Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information received by each category of third-party recipient
  • Whether we have sold your Personal Information, and if so, the categories of Personal Information received by each category of third-party recipient

Access. You can request a copy of the Personal Information that we have collected about you during the past 12 months.

Deletion. You can request that we delete the Personal Information that we have collected from you as part of deleting your account.

Nondiscrimination. You are entitled to exercise the rights described above free from discrimination in the form of any unlawful denial of service, increase in the price of services, decrease in service quality, or suggestion that you may be penalized for exercising your rights.

We do not sell your Personal Information

Based on our understanding of the term "sell" under the CCPA, we do not sell personal information to third parties and have not sold Personal Information during the months preceding the "last revised" date of this Privacy Policy.

How to exercise your rights

You can request to exercise your information, access, and deletion rights by contacting us at ToSnPrivacy@Vundee.com

We may decline your request where required or permitted by law. We will need to confirm your identity to process your requests and we reserve the right to confirm your California residency as well. Government identification may be required. You may designate an authorized agent to make a request on your behalf by providing a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government issued identification. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. You should transmit your government-issued identification or any other sensitive information to us only as instructed. Email is not a secure means of communication and you should not email your government-issued identification or any other sensitive information to us.

Personal information that we collect, use, and share

The chart accessible here provides additional information pursuant to the CCPA about the Personal Information we collect, use, and share.

Thanks for using Vundee.